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About Vicom Service And Support

Vicom is a leading provider of test, measurement, monitoring and  communications infrastructure solutions in Australia and New Zealand. Through its service and support organisation, Vicom provides a unified solution for its customers.

Since our inception in 1975, we at Vicom, have forged strong long-term relationships with our principal suppliers who, without question, rank amongst the worlds finest. All are recognised as leaders in their respective fields. An enviable product portfolio, strong service support facilities and extensive expertise in telecommunications, RF and general electronics test technologies, enables Vicom to provide world-class test and measurement solutions in the areas of calibration, repair, customer support, and training.

Our Test and Measurement Specialities include:

• RF Analysers
• RF Power & Frequency Measurement
• Signal Generators
• Radio Test Sets
• Oscilloscopes & Probes
• Optical Fibre splicers & testers
• Spectrum Monitoring & Geolocation
• Transport, Datacom & Ethernet testers
• Meters & Data Acquisition Systems
• Networks Test & Monitoring
• Power Supplies & Electronic Loads
• Position, Navigation & Timing
• Semiconductor Test Systems
• Audio Test
• Probing stations
• Service assurance systems and automated test systems

On This Page

• Vicom's Customers
• Calibration
• Repair
• Priority Service Agreements
• Training
• Equipment we cover

Vicom's Customers

All users of test equipment in all sectors Vicoms service centres focus on providing repair and calibration facilities in the RF, Data, Optical, and General test equipment fields.

Our customer base draws across the full spectrum of test equipment users in the fields of:

• Avionics
• Defence
• Education
• Emergency Services
• Information Technology
• Land Mobile Radio
• Mining
• Telecommunications RF
• Telecommunications Optical
• Transport
• Utilities

Calibration

Vicom's quality management practices are in compliance with international standard ISO/IEC 17025.

Our objectives are:

• Turnaround time is kept to a minimum
• High standards of workmanship
• Customer satisfaction
• Value for money

The National Association of Testing Authorities (NATA) is Australia's foremost national accreditation body for accreditation of laboratories, inspection bodies and calibration services in the country. Since 1987, Vicom has been continuously accredited to NATA in the field of calibration. The assessment of Vicom's facility, which is carried out by NATA, provides independent assurance of technical competence by complying with international standards such as ISO/IEC 17025. This further increases confidence and trust in Vicom's services especially for those customers who require confidence in the delivery of their own products and services.

Repair 

Vicom is an OEM service centre for a number of companies in the region. This allows Vicom direct access to the manufacturer's, production, design, and support teams.

If an issue has to be escalated. we can do this quickly and efficiently, and often overnight. The combination of OEM Support, the knowledge and experience of Vicom's staff, ensure reduced turnaround times, improved reliability, and a superior level of support for your test equipment.

Benefits of using an OEM supported centre are that Vicom can:

• Service and maintain your equipment to the latest software and hardware enhancements.
• Vicom have direct access to any specialised parts required for the repair of instruments.
• Vicom receive on-going training from the manufacturer in the repair and calibration of the test equipment.

Vicom is the authorised OEM Service centre for:

• Audio Precision
• AWT Global
• Bird
• Combilent
• CRFS
• DMA
• Orolia
• Viavi Solutions

As the authorised distributor for Tektronix and Keithley, Vicom can handle your calibration and repair requirements for these manufacturers.

Priority Service Agreements

Vicom's tailored "Priority Service Agreements" are designed to address the needs of your business and maximise the productivity of your staff and equipment.

Throughout the lifetime of test equipment ownership, you would normally have to go through countless cycles of chasing quotes, obtaining budgets and internal approvals, raising of purchase orders and the paying of invoices. All of these steps contribute to delays and increased costs. A Priority Service Agreement (PSA) enables you to cover all of your requirements in one go, hence reducing your overall workload and costs.

The PSA can be structured to cover one of the offerings or a full cradle to grave service, covering all aspects of service and support.

Training

Having a trained workforce means your workers are learning new skills that can improve production, cut time spent in creation of your product and services, reduce costs, reduce mistakes, build confidence in your workforce, and create a better working environment. An investment in employees’ skill sets is an investment for achieving successful outcomes.

Equipment We Cover